Core Return Policy:
NOTE: NO RMA Number is needed to return your carburetor core to get your refund.Please use provided shipping label.
If the carburetor core that
you return to Carb Merc (CM) is identical to the carburetor that you ordered through CM, then your core will be refunded in full
provided the carburetor being returned is rebuildable. This means it cannot have cracks, be broken,
frozen or missing any main parts.
Your core will be inspected by our receiving department and if the
carburetor core that you return to us is not identical to the carburetor
that you ordered through CM, then your core may be partially refundable
or non-refundable, depending on the type.
Carburetors are shipped by UPS, or other courier service and includes a pre-paid return shipping label to send back your old carburetor (core) from anywhere in the continental United States. See PACKING INSTRUCTIONS FOR RETURNS on how to pack your core for return to us.
Exchanges or Returns of Carb Merc Supplied Carburetors
We want to make returns and the exchange/warranty return process easy, but we do require the following simple steps to be followed for any returns:
Exchanges and returns are not accepted 15-days or later after the delivery date of the original carburetor from Carb Merc (CM) to Customer. Carburetors that are returned and that have not been installed within the above 15-day defined period and have not been used and/or altered are subject to a 25% restocking fee. Carburetors that have been installed and used within the above 15-day defined period can be returned for only a partial refund equivalent to the return of the core charge amount to the customer, provided the carburetor is returned clean, with no fuel contamination or any other damage. Shipping and any insurance cost for return or exchange is the responsibility of the customer. If exchange or return is requested, Customer must return the original carburetor shipped to Customer by CM, within 15 days of receipt of original order, insured to the value of original order amount at Customer cost and the carburetor must be received by CM completely free of any fuel contamination, rust, debris or other damage. Carburetors received back with fuel contamination or any other damage, will incur additional charges which must be paid by Customer prior to Carb Merc shipping a replacement unit in exchange.
Steps to exchanges or returns are as follows:
1. Email Guaranteed Carburetors at [email protected] or give us a call 1.800.250.8746 to obtain a return merchandise authorization number (RMA number), ensuring in your email to us that you provide: i) Your name used on your order, ii) Your order # iii) Date of order iv) Reason for warranty claim
2. The RMA number will be provided by return email from us within 24-48 hours (not including weekends). During our busy months, it may take up to 72 hours for us to respond back by email. We thank you for your patience in advance. We will take care of your request as quickly as possible.
3. Do NOT ship your carburetor until you obtain an RMA number from us. If you ship your carburetor to us without an RMA return sheet, your return will not be accepted.
4. Once you obtain the RMA number for your unit,
5. Print the RMA return sheet from our email to you and include it in the box you are shipping the carburetor back to us
6. Follow the packing instructions noted below and the video provided, again, making sure you include a copy of the RMA return sheet we emailed to you. Good and proper packing will help to ensure that protection of your carburetor from potential shipping damage while it’s on its way to us.
Upon receiving your returned carburetor, Carb Merc will:
1. Inspect the carburetor and should defect(s) be found by CM, CM will repair or replace the carburetor at CM’s sole discretion.
2. If a repair has been done by CM, the carburetor will then be flow bench tested, recalibrated for your engine and shipped back to you free of charge if a warranty related defect in materials or workmanship is found.
3. If the carburetor inspection shows any fuel contamination, then there will be a clean out and handling charge of $89 plus applicable taxes or in extreme cases of fuel contamination, the warranty will be void.
CM always recommends fuel tank and fuel line cleaning for instances of heavy contamination. CM also always recommends you change your fuel filter when first installing your new or rebuilt carburetor. The shipping of carburetor back to Customer will be paid by CM should a warrantied defect(s) be found.
Rebuilt Carburetors (Conditional Limited Warranty), What Your Warranty Covers
Carb Merc (CM) expressly warrants for 1 year from delivery date to Customer for marine applications, that all rebuilt carburetors will be free from defects in material and workmanship. CM’s responsibility, under this limited warranty, shall extend to the repair or replacement at CM’s sole discretion of any part or parts of any unit which has been returned to CM subject to inspection.
The Customer under this limited warranty may return a remanufactured or new carburetor under the terms and conditions of this warranty for inspection or repair.
What Your Limited Warranty Does Not Cover
This warranty does not cover labor costs for service, removing or re-installation, conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration of a rebuilt or new carburetor or insurance and/or shipping costs to CM.
Limits and Exclusions
There are no expressed or implied warranties except as listed above. Carb Merc shall not be held liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use the carburetor product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
PACKING INSTRUCTIONS FOR RETURNS
IMPORTANT!
HOW TO PACK YOUR OLD CARBURETOR (CORE) FOR RETURN - SEE VIDEO BELOW
1) Repack your core (THE IDENTICAL CORE THAT YOU ARE REPLACING WITH YOUR NEW OR REMANUFACTURED UNIT FROM Carb Merc) in the box that your remanufactured carb came in according to the packing instructions provided in the original box we shipped your new or remanufactured carburetor in. Incorrectly packaged carburetors can be damaged in transit, which will void the return of your core deposit, so please make sure you pack your old carburetor well and according to the provided instructions. Please understand that we do not want your money for the core. We want your core back so that we can remanufacture your old carburetor core and keep our shelves stocked. This is a must for our business.
2) Peel and stick-on the return UPS label that was included with your carburetor order, and give the package to any UPS driver, UPS Store or UPS drop box.
PACKING INSTRUCTIONS FOR SENDING US YOUR CARBURETOR FOR RESTORATIONIMPORTANT!HOW TO PACK YOUR OLD CARBURETOR for SHIPPING
Before packing your carburetor, don’t forget to place your order:
CALL NOW! 1-800-250-8746
Pack your old carburetor following the instructions below and by reviewing this video:
Incorrectly packaged carburetors can be damaged in transit, so please make sure you pack your old carburetor well and according to the provided instructions.
Inside the Box, Enclose your:
- Contact Name, Address, Phone Number & Email Address
- Include the Return Merchandise Authorization (RMA) code that we emailed you
- Year, Make, Model, and Engine Size of Vehicle.
Write on Outside of Box
Write the Return Merchandise Authorization code (RMA) on the outside of Box approximately
2 inches tall in black marker or bold print away from shipping information.
Peel and stick-on the return UPS label that is included with your carburetor order, and give the package to any UPS driver, UPS Store or UPS drop box.
Then Send Package to:
Guaranteed Carburetors
Attn: Restoration Dept.
7939 Ulmerton Road
Largo, FL 33771